Monitoring - A fix has been implemented and we are monitoring the results.
Apr 05, 2024 - 22:39 EDT
Investigating - We are currently investigating limited reports of platform detect errors and 0 metrics on the Peloton Bike for new installations. The team has identified a fix. If you are encountering this issue, and it is not resolved with a factory reset or after securing your cables, please contact member support to schedule a field repair.
Mar 14, 2024 - 16:05 EDT
Resolved -
This incident has been resolved.
Apr 24, 09:45 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 24, 09:38 EDT
Update -
We are currently seeing login issues resolving but continue to work with our upstream provider to monitor full recovery.
Apr 24, 09:26 EDT
Investigating -
We are currently seeing login issues resolving but continue to work with our upstream provider to monitor full recovery.
Apr 24, 09:18 EDT
Identified -
We have identified the root cause and traced it back to a upstream service provider. Currently working with them to help resolve the issue.
Apr 24, 07:49 EDT
Investigating -
We are currently investigating an issue with Activation - Member Facing
Apr 24, 07:47 EDT
Resolved -
This incident has been resolved.
Apr 24, 09:03 EDT
Identified -
The issue has been identified and a fix has been released. Impacted members may need to perform a hard factory reset to fully recover. Instructions on how to factory reset your tablet can be found on support.onepeloton.com. Note: This will not result in a loss of your data.
Apr 3, 18:11 EDT
Investigating -
The team is investigating reports from some V1 Bike members that they are experiencing a crash on launch of the Peloton app.
Apr 3, 08:21 EDT
Resolved -
A software update has been rolled out that resolves this issue.
Apr 22, 09:18 EDT
Identified -
We have received member reports that their language preference has been reset on reboot, and that they are unable to correct their language selection in the system settings menu. The team has identified fixes and expects to roll them out in a software update on 4/15. If you encounter this problem in the meantime, you can: -Hold the power button down and shutdown the tablet -Wait 30+ seconds -Power the tablet on -Select language in profile settings
Apr 12, 16:05 EDT